Drawing on findings from Factor's GenAI in Legal Benchmarking Report — which showed 83% of legal teams report broad AI access but only 22% report high trust in its outputs — this session explores why workflow redesign, not the tool itself, is the #1 lever for AI ROI in 2026. Teams with high trust in AI outputs report ~90% positive ROI. For low-trust teams, that drops to 27.5%. The gap isn't capability. It's how the work is structured around what AI makes possible.
Featuring Jon Ash (Client Success Lead, Factor) and Andrew Hunter (Engagement Lead, Factor), the session moves beyond "are we using AI?" to "have we redesigned the work around it?" — with real delivery case studies, a practical framework for mapping AI's role in any workflow, and the controls that turn a promising pilot into scalable operational impact.
Watch and learn:
• Why the access-to-ROI gap exists, and how workflow redesign closes it
• How to assess every workflow step through one lens: should AI support, accelerate, or fully automate it?
• What a 27% reduction in contract turnaround time looks like in practice, and the playbook, disaggregation, and QC model that made it possible
