A global technology company was under growing pressure as it expanded rapidly across regions and launched new product lines. The legal function needed to turn contracts around faster to support revenue goals while continuing to provide strategic advice for growth. Contract negotiations were creating bottlenecks, delaying revenue, and stretching the legal team thin. Traditional legal models couldn’t keep up.
Importantly, the company’s culture and ethos were deeply entwined with innovation — and the legal and contracting functions needed to align processes with the corporate culture of leading through innovative ways of working.
From Crisis Response to Long-Term Change
The tipping point came during a critical incident that required immediate visibility into legal risk across a large portfolio of customer agreements. Traditional review methods were too slow and too expensive to meet the moment.
Factor, already a long-standing partner, responded within hours. After collecting the in-scope documents, the team deployed its AI-powered contract review solution, supported by legal specialists, and built a bespoke data model tailored to the company’s needs.
The results were immediate and dramatic. The review process took just four days and covered tens of thousands of agreements, with 96 percent accuracy and at a cost more than 90 percent lower than a traditional law firm review. These insights gave the company’s leadership a clear view of potential exposure and enabled timely, informed decision-making.
Factor also played a critical role in project management, stakeholder reporting, and data synthesis during the incident response. The team gathered data from multiple systems, created executive dashboards, and supported board-level communications. This ability to structure and present complex legal and operational information clearly was a key success factor during a high-pressure period.
The success of the response provided a real-world proof point that AI could deliver tremendous value—even in high-stakes scenarios—and highlighted the need to scale its use across business-as-usual (BAU) legal workflows.
Scaling Innovation Across Legal Operations
Following the crisis, the company partnered with Factor to dramatically expand AI-enabled solutions across its legal operations. Initiatives included:
- End-to-end automation for routine agreements
- AI-powered contract analysis tools and dashboards
- Streamlined legal intake and triage processes
- Playbook-driven negotiation support, including for complex agreements that traditionally remained in-house but can now be out-tasked
With multi-time-zone coverage from embedded legal teams, the company was able to support global business functions with more consistency and speed.
Tangible Business Impact
The improvements extended well beyond crisis readiness. Legal workflows across the business are now faster and more consistent:
- Contract negotiations move 30 percent faster
- Patent research timelines have improved significantly
- AI-enabled tools are now supporting new areas such as marketing content review, expanding the scope of legal’s impact through innovation
A contract intelligence database now tracks more than 100 structured data points across thousands of agreements. This provides visibility into risk, obligations, and trends across the portfolio.
“The AI solutions we’ve integrated allow us to manage large volumes of legal work quickly and accurately. This gives us the situational awareness to make informed decisions in real time,” said the company’s VP of Legal.
Legal as a Business Accelerator
What began as a rapid response has evolved into a new way of working. Legal is no longer just keeping pace. It is helping lead.
The company now uses — or is in the process of deploying — Factor’s full portfolio of AI-powered legal services. This includes SenseDesk, which provides on-demand, AI-enabled legal support embedded into day-to-day workflows; Sensemaker Academy, a hands-on training program designed to build AI fluency across the legal team; and Applied Innovation, which fast-tracks development and testing of AI use cases tailored to legal work.
The legal team also participates in The Sense Collective, a curated innovation and co-learning community of in-house peers. Together, they share intelligence, use cases, and applied solutions to accelerate GenAI strategy and execution in legal, and to support confident decision-making amid rapid change.
By combining scalable technology, flexible support, targeted skill-building, and peer collaboration, the legal function has become a key enabler of business growth. The transformation is a model for how legal teams can adopt AI in a structured, practical, and sustainable way.
Find out more about Factor’s AI-powered contracting solutions.
